Terms and Conditions
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Service
Please do not hesitate to contact us for any question regarding any of our products. Before or after buying. We are here to help!
Additionally we do have thousands of items in stock which may not be displayed here. Please feel free to message us your “most wanted” list! We will be happy to search our stock and answer as quickly as possible!
Payment
We accept Paypal and wire transfer as method of payment. We may add more payment methods in the future.
All items need to be paid within 7 days after purchase. We will not ship any of our items without receiving the payment first.
Return Policy
We will take back any item within 30 days if you are not happy with your purchase. No questions asked, full refund, no fuss.
Refund on safely returned items only! Without exception unless other arrangements have been made.
Testing
All tubes or other electronic items we are selling are tested prior to shipping unless otherwise stated in the item description (e. g. tubes in sealed boxes or offers which are clearly marked as untested). The tube testing is done either on a Neuberger RPM 375, a Funke W19S or a TV7-U. All these testers are from military provenance and are in excellent working order. You may ask for test results and pictures of the testing prior to purchasing any of our items, if this information is not already present in the item description. The results on either of these testers is the only relevant in case of complaints.
Resistors & capacitors are tested on a Genrad 1657 LCR bridge.
Unless anything else is stated in the item description, we are not testing for hum/noise nor can we guarantee that any of the tubes we are selling are working hum/noise free in your application or “sound” good to your ears. Hum/noise or disappointing sound are hence not regarded as defect to the items. In any of these cases the return policy laid out above will be applied.
Please note
With purchasing any of our items, you are accepting the above laid out terms and conditions.
Please be aware that there might be additional import taxes in your home country if you live outside of the EU.
If you are feeling uncomfortable with any of these terms and conditions, please let us know, so we can talk about it and clarify. If you do not agree, please do not buy. Thanks!
Shipping
We usually ship within 3 days after payment but always try to be faster.
We will ship to absolutely any corner of this planet and we try to ship to the lowest fares possible.
Please be aware, that remote destinations (seen from Western Europe) may take some extended time for delivery. Also slow customs and postal service at the final destination may slow down delivery extensively. However, most parcels should arrive with 10 to 15 days after being dispatched.
Shipping will be as registered airmail parcel from Deutsche Post or German DHL parcel service. We will provide a tracking code which allows tracking with most local postal providers like USPS etc. as long as your home country participates in the international postal tracking system.
If your home country does not participate in the international postal tracking system, tracking will end most likely at the German border.
If your country participates in the international postal tracking, you will be able to track this parcel with the tools provided online by your local postal service (e.g. USPS Track & Confirm or Hongkong Post Mail Tracking) as soon as the parcels has cleared at customs.
To avoid unnecessary shipping, please ask before ordering if you are not entirely sure what you are ordering or whether this item will meet your needs. I will be more than happy to try to clarify with you whether any of our products will work in your equipment or not.